Refund and Returns Policy
Refund & Returns Policy
Effective Date: 07-08-2025
Website: https://akokabd.com
At akokabd.com, customer satisfaction is our top priority. We strive to ensure that every product you receive is in perfect condition and exactly as described. However, if you’re not fully satisfied, please review our refund and returns policy below.
1. Return Eligibility
You may request a return or replacement if:
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You received a wrong item
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The product was damaged during delivery
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The product is expired or defective
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You received an incomplete order
Note: Products must be unused, unopened, and in their original packaging to qualify for a return.
2. Items That Cannot Be Returned
Due to hygiene and safety concerns, we do not accept returns for:
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Used or opened beauty/skincare products
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Items purchased during flash sales or clearance
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Products with minor packaging damage that does not affect usability
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Personal care tools (unless sealed and unused)
3. Return & Refund Timeframe
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Return requests must be made within 3 days of receiving your order
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Refunds (if approved) are processed within 7–10 working days
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Refunds are issued via original payment method or store credit
4. How to Request a Return
To initiate a return, please follow these steps:
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Email us at support@akokabd.com or message us on our official Facebook page.
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Provide your Order ID, reason for return, and any relevant photos.
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Our support team will review your request and provide instructions.
5. Delivery Charges
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If the return is due to our error (wrong/damaged/expired item), we will cover the return delivery cost.
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If the return is due to a change of mind, the customer is responsible for all delivery charges.
6. Cancellations
You may cancel your order before it is shipped. Once dispatched, it cannot be canceled.
7. Contact Us
If you have any questions about returns or refunds, please contact:
Email: support@akokabd.com
Phone: +8801973995209
Address:Â 481, Chairmangoli, Chairman Golli, Moghbazar, Dhaka
