INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the exact digital product as shown in the picture and described on the product page.
We ensure that all visuals and descriptions accurately represent the product you’re purchasing. If you face any issues, our support team is here to help.

Where can I view my sales receipt?

You can view and download your sales receipt from your account dashboard under the "Orders" or "Purchase History" section.
A copy is also sent to your registered email automatically after every successful purchase.

How can I return an item?

Since we sell  products, returns are  applicable  physical goods.
However, if you receive a faulty Products, incorrect product, please contact us at support@akakobd.com within 7 days of purchase. Our team will review your case and assist with a replacement or refund if eligible.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular  products that are marked as “out of stock.”
If an item you're looking for is unavailable, please check back soon or contact our support team — we’ll notify you once it’s available again.

Where can I ship my order?

We currently ship orders all over Bangladesh.
Simply enter your delivery address at checkout, and we’ll handle the rest! For any special delivery requests or remote area concerns, feel free to contact our support team.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS