Frequently Asked Questions (FAQ)

Delivery takes 2-3 days within Dhaka and 4-7 days outside Dhaka. Express delivery option is also available which arrives within 24 hours.

60৳ within Dhaka and 120৳ outside Dhaka. Get FREE delivery across Bangladesh on orders above 1500৳!

Currently, we only deliver within Bangladesh. International delivery will be available soon.

Yes! After order confirmation, you will receive a tracking number. You can track in real-time from the Track Parcel page.

You can select your preferred delivery time slot during checkout. We deliver from 9 AM to 9 PM.

We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and all major credit/debit cards.

Yes! Get 5% instant discount when paying with bKash/Nagad/Card. Plus earn reward points on every order.

No, Cash on Delivery is completely free. However, we request 100৳ advance payment for orders above 5000৳.

Completely secure! We use SSL encryption. Your card/bank details are never stored with us.

Yes! 0% EMI available on select credit cards for orders above 2000৳. You'll see the option at checkout.

100% authentic and original products! We import directly from authorized distributors and brands only. Every product has an authenticity seal.

All products have a minimum of 1 year expiry. Manufacturing and expiry dates are clearly mentioned on each product's packaging.

Take our Skin Analysis Quiz or contact us on WhatsApp. Our skincare experts will give personalized recommendations based on your skin type and concerns.

Yes! You'll get FREE samples with every order. Plus you can request samples of specific products.

Absolutely! We have a special Sensitive Skin Collection featuring hypoallergenic, fragrance-free, and dermatologist-tested products.

You can return within 7 days without any hassle. Product must be unopened and in original packaging. Free return pickup available!

Refund will be processed to your account within 3-5 business days after return approval. It's automatically processed to your original payment method.

We'll immediately send the correct product - completely free! Plus you'll get a 200৳ compensation voucher.

Unbox in front of the delivery person and don't receive if damaged. Or report within 24 hours to get instant replacement.

Yes! You can exchange for same value or higher value products within 7 days. Free exchange delivery!

No, you can do guest checkout. But if you open an account, you'll get exclusive offers, reward points, order tracking, and personalized recommendations.

You'll get 5 points for every 100৳ spent. 100 points = 100৳ discount! Get 500 bonus points free on your birthday!

10% discount on first order, exclusive early access to sales, monthly giveaways, and personalized skincare tips!

Yes! Refer friends - both you and your friend will get 200৳ discount. Unlimited referrals!

You'll automatically become a VIP member with 5000৳+ monthly purchase. Benefits: 15% permanent discount, free express delivery, priority support!

WhatsApp: 01XXX-XXXXXX (24/7), Email: support@akako.com, or message us on Facebook Messenger. Live chat is also available!

Our support team is available 24/7! You can contact us anytime.

Completely free! Our certified skincare experts will answer all your questions and suggest personalized routines.

You can cancel anytime before shipping. Full refund will be processed instantly.

Contact our Complaint Resolution Team directly. We'll resolve your issue within 24 hours.